This policy explains how Fortune 5 Hundred LLC (“F5H,” “we,” “us,” or “our”) handles information when you visit our website, request a VIP card, ask for event information, communicate with our hotline, or use a linked ticket or event service.
01Information we collect
Depending on how you interact with us, we may collect:
- Your name, mobile number, email address, and date of birth.
- The event date, party size, VIP interest, questions, and other information you choose to provide.
- Message, call, form-submission, and customer-service records.
- Basic device, browser, referral, and website-usage information collected through standard logs, cookies, or analytics tools.
- Order and transaction details supplied by our event and payment providers. We do not need to receive your full payment-card number to support your order.
02How we use information
We use information to provide the VIP card or information you request, help with event and seating questions, deliver transactional confirmations, maintain records, operate and improve our services, prevent abuse, comply with law, and protect guests, partners, and F5H.
Where consent or another lawful basis is required, we use your information for promotional event updates only in accordance with that permission.
03Text messages
When you expressly request the VIP card or Friday information by form or text, you agree to receive the requested information and related event messages from Fortune 5 Hundred at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.
Opting out of promotional texts does not prevent necessary non-promotional communications about a transaction you initiated, where permitted by law.
04Event photography and video
Photography or video may occur at F5H-promoted events. Event-specific notices, registration terms, venue rules, and any releases presented for an event control how that material may be used. If you have a concern about identifiable F5H event media, contact us using the hotline below with enough detail for us to review the request.
06Retention and security
We retain information only as long as reasonably needed for the purposes described here, including service, security, recordkeeping, dispute, and legal obligations. We use reasonable administrative, technical, and physical safeguards, but no online system can guarantee absolute security.
07Your choices
You may ask to access, correct, or delete certain information, subject to verification and applicable exceptions. You can control cookies through your browser and stop promotional texts by replying STOP. Our services are not directed to children under 13, and we do not knowingly collect their personal information.
08Changes to this policy
We may update this policy as our services or legal obligations change. The “Last updated” date identifies the current version.
09Contact us
For privacy questions or requests, contact Fortune 5 Hundred LLC through the Fortune 5 Hundred Hotline at (757) 290-8114. Please do not send sensitive payment or identity information by text.